Faint o gwynion a dderbyniwyd yn 2018-19 a 2019-20 hyd yma, gan bob bwrdd iechyd yng Nghymru ac, o'r rhain, faint oedd heb gael ymateb iddynt o fewn y terfyn amser safonol o 30 diwrnod gwaith ar gyfer ymateb?
Putting Things Right data is available for 2018/19 and Q1 to Q3 of 2019/20. Data are collected on concerns in relation to Regulations 24 of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011. Regulation 24 concerns are those which have been investigated formally by health bodies and where there is no qualifying liability. A final response should be sent within 30 working days.
The number of Regulation 24 concerns for 2018/19 and Q1-3 of 2019/20
|
|
2018/19
|
2019/20 (Q1-3) |
||
|
Health Board |
Total number of formal concerns |
Number that received a final reply within 30 working days (%) |
Total number of formal concerns |
Number that received a final reply within 30 working days (%) |
|
Aneurin Bevan |
910 |
405 (44.5%) |
1,193 |
733 (61.4%) |
|
Betsi Cadwaladr |
1,214 |
455 (37.5%) |
2,109 |
1,274 (60.4%) |
|
Cardiff and Vale |
1,022 |
763 (74.7%) |
1,749 |
1,421 (81.2%) |
|
Cwm Taf Morgannwg* |
865 |
539 (62.3%) |
827 |
453 (54.8%) |
|
Hywel Dda |
1,859 |
1,248 (67.1%) |
1,478 |
1,110 (75.1%) |
|
Powys |
169 |
100 (59.2%) |
223 |
94 (42.2%) |
|
Swansea Bay* |
1,196 |
994 (83.1%) |
1,067 |
899 (84.3%) |
*Note - 2018/19 data refers to Cwm Taf and Abertawe Bro Morgannwg University Health Boards, Q1-Q3 19/20 refers to Cwm Taf Morgannwg and Swansea Bay University Health boards and the data cannot be compared.
In 2017/18 a target was set for health boards and trusts to meet the 30 working day target in 75% of cases. Reports against the target are submitted quarterly and the results monitored to identify any issues and take steps to address them. The target was set at 75% as some complaints are too complicated to be dealt with within 30 working days. The target takes into account the need for a good quality response to complaints to help ensure a satisfactory resolution whenever possible. The key is to keep patients regularly informed if a delay occurs. Data in respect of concerns that are taken through the NHS redress arrangements are recorded separately.